Terms of Service

Last updated: June 26, 2026

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the LHE Dispatch customer-relationship-management platform and related services (the “Service”) provided by LHE Digital LLC (“LHE Digital”, “we”, “us”). By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.

2. The Service

The Service is a hosted, multi-tenant CRM that we operate and make available to you over the internet. Depending on your plan, it may include contact management, sales pipeline, calendar and booking, forms, quotes and invoices, email and SMS messaging, automations, and AI features. We host and maintain the Service; you do not receive a copy of the underlying software, and these Terms do not grant you any right to the source code.

3. Accounts & Eligibility

You must provide accurate account information and keep it current. You are responsible for safeguarding your login credentials and for all activity that occurs under your account, including activity by users you invite. Notify us promptly if you suspect unauthorized use. You must be at least 18 years old to use the Service.

4. Acceptable Use

You agree not to use the Service to:

• send messages without the consent legally required for the recipient and channel, or in violation of anti-spam, telemarketing, or electronic-communications laws (for example CAN-SPAM, TCPA, and carrier A2P 10DLC requirements);
• upload, store, or transmit unlawful, infringing, harmful, or deceptive content, or anyone’s personal information without a lawful basis;
• attempt to gain unauthorized access to the Service, other tenants’ data, or our systems, or to disrupt, overload, reverse engineer, or circumvent any security or usage limits; or
• resell, sublicense, or provide the Service to third parties except to your own clients in the ordinary course of your business and as permitted by your plan.

You are responsible for obtaining and maintaining all consents, opt-ins, and disclosures required for the contacts you load and the messages you send through the Service.

5. Your Data

As between you and us, you own the data you and your contacts submit to the Service (“Your Data”). You grant us a limited license to host, process, and transmit Your Data solely to provide and support the Service. You are the party responsible (the data controller) for Your Data and for ensuring you have the right to collect and use it. Our handling of personal information is described in our Privacy Policy.

6. Fees & Payment

Fees for the Service are set out in your order, proposal, or plan. Fees are due as agreed there. Unless stated otherwise, fees are exclusive of taxes, which are your responsibility. We may suspend the Service for overdue amounts after reasonable notice. Except where required by law or expressly agreed in writing, fees already paid are non-refundable.

7. Third-Party Services

The Service relies on third-party providers (for example for messaging, email, payments, mapping, and AI). Some features require you to supply your own provider credentials or accounts. Your use of those providers is governed by their terms, and their fees, where charged to you directly, are your responsibility. We are not responsible for third-party services or their availability.

8. Availability & Support

We use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, updates, or events outside our control. We provide support through the channels described on our website; we do not commit to a specific response time unless separately agreed in writing.

9. Suspension & Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or third parties. On termination, your right to use the Service ends. You may request an export of Your Data before termination; after a reasonable period following termination we may delete Your Data from our active systems.

10. Intellectual Property

The Service, including its software, design, and content (excluding Your Data), is owned by LHE Digital and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription, subject to these Terms. All rights not expressly granted are reserved.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or fit for your particular use case.

12. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim will not exceed the amount you paid us for the Service in the three (3) months before the event giving rise to the claim.

13. Indemnification

You will indemnify and hold harmless LHE Digital from claims, damages, and costs (including reasonable legal fees) arising out of Your Data, your use of the Service, the messages you send, or your breach of these Terms or of any law.

14. Changes

We may modify the Service or these Terms from time to time. We will post updated Terms on this page with a new “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Texas will have exclusive jurisdiction over any dispute arising out of these Terms or the Service.

16. Contact

For questions about these Terms, email support@lhedigital.com or contact us via Chat.