Privacy Policy
Last updated: June 26, 2026
1. Who We Are
This Privacy Policy explains how LHE Digital LLC (“LHE Digital”, “we”, “us”) handles personal information in connection with our website at lhedigital.com and the LHE Dispatch CRM platform that we operate and provide to our clients (the “Service”).
2. Our Two Roles
We handle personal information in two distinct roles:
- As a controller — for information about our website visitors and our clients (for example account and billing details). This Policy governs that information.
- As a service provider / processor — for the contact and lead information our clients load into, or collect through, their workspace in the Service. Our client controls that information and decides how it is used; we process it on the client’s behalf to provide the Service. If you are an end-customer of one of our clients, please direct privacy requests to that business.
3. Information We Collect
- Account information you provide when you sign up or contact us: name, business name, email address, phone number, and login credentials.
- Billing information needed to charge for the Service. Card details are handled by our payment processor; we do not store full card numbers.
- Usage and technical data such as IP address, device and browser type, pages viewed, and actions taken, collected through cookies and similar technologies.
- Client workspace data — the contacts, leads, messages, and related records our clients store in the Service. We process this on our clients’ behalf as described in Section 2.
4. How We Use Information
We use information we control to provide, maintain, secure, and improve the Service; to set up accounts and process payments; to provide support and send service-related communications; and to comply with legal obligations. We do not sell or rent personal information.
5. Service Providers & Sub-Processors
We rely on trusted third parties to run the Service, which may include providers for cloud hosting and database, email delivery, SMS and voice messaging, payments, mapping, and AI features. These providers receive only the information needed to perform their function and are bound by their own privacy and security obligations. We do not sell personal information to them.
6. Messaging & Consent
Where the Service is used to send email or SMS, the client who sends the message is responsible for obtaining the consent required by law and by carrier rules, and for honoring opt-outs (for example STOP for SMS and unsubscribe links for email). The Service provides tools to record consent and process opt-outs.
7. Data Retention
We retain account and billing records for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Client workspace data is retained while the client’s account is active; after termination we may delete it from our active systems following a reasonable export window.
8. Security
We use reasonable technical and organizational measures designed to protect personal information, including access controls and per-tenant data isolation. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port the personal information we hold about you, or to object to or restrict certain processing. To exercise these rights for information we control, contact us using the details below. If your request concerns data held in a client’s workspace, we will refer you to, or assist, the relevant client, who is the controller of that data.
10. Children
The Service is intended for businesses and is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new “Last updated” date.
12. Contact
For questions about this Policy or to exercise your rights, email support@lhedigital.com or .